SmallBizGenius Analysis

Fabletics receives mixed reviews regarding its website usability and membership program, while customers generally praise the quality and style of the clothing. The VIP membership program offers good deals, but some find the terms confusing and the auto-charges problematic.

Category Breakdown

Scores based on analysis of 296 recent reviews

Website Usability

4.5/10

Many reviewers complain about the Fabletics website being slow, glitchy, and difficult to navigate. Customers report issues such as long loading times, random refreshes, and difficulty applying filters, making the shopping experience frustrating. For example, one reviewer said, "The website sucks so bad it took me 2 weeks to final place my order because it is so slow it's get bored and have to go back to it."

32 reviews mention this

VIP Membership Program

6.0/10

The VIP membership program receives mixed feedback, with some customers praising the discounts and deals, while others find the terms confusing and potentially deceptive. Some reviewers dislike the auto-charges and difficulty in understanding the credit system, while others appreciate the value it offers. One reviewer stated, "VIP credits, member credits hard to understand."

25 reviews mention this

Product Quality and Fit

8.5/10

Many reviewers praise the quality, fit, and style of Fabletics clothing. Customers appreciate the range of sizes and inseams available, as well as the overall durability of the products. For instance, one reviewer said, "Fabletics always make it easy to order what I want, when I want. They continually surprise me with the quality of their clothes and the excellent sales that go along with it!"

20 reviews mention this

Tariffs and Additional Charges

3.0/10

Several reviewers express dissatisfaction with the addition of tariffs and other unexpected charges at checkout. Customers feel that these charges are not transparent and increase the overall cost, making the products less appealing. As one reviewer noted, "While the products are great and I've been coming back for more, I did not like hiding the recent tariff charges until you get to the checkout page."

15 reviews mention this

Sizing and Availability

6.5/10

Some reviewers find that popular sizes and items are frequently sold out, leading to frustration. Customers also mention a desire for more options in certain styles and sizes. One reviewer said, "The most popular sizes in a lot of the most popular items are constantly sold out and it’s incredibly frustrating."

10 reviews mention this

Pros & Cons

What Customers Love

Good quality clothing with a variety of styles and sizes Mentioned 20x
"Fabletics always make it easy to order what I want, when I want. They continually surprise me with the quality of their clothes and the excellent sales that go along with it!"
VIP membership offers significant discounts and deals Mentioned 15x
"My wife and I like your clothing and through the membership/VIP credit good deals."
Easy to manage website and order process Mentioned 8x
"Easy to manage website!"
Helpful customer service when issues arise Mentioned 5x
"Good support when discount link broke."
Wide range of inseams available for taller women Mentioned 3x
"I really appreciate the different inseams as a taller woman."

Common Complaints

Website is slow, glitchy, and difficult to navigate Mentioned 32x
"The website sucks so bad it took me 2 weeks to final place my order because it is so slow it's get bored and have to go back to it."
VIP membership terms are confusing and potentially deceptive Mentioned 25x
"VIP credits, member credits hard to understand."
Unexpected tariffs and additional charges at checkout Mentioned 15x
"While the products are great and I've been coming back for more, I did not like hiding the recent tariff charges until you get to the checkout page."
Popular sizes and items are frequently sold out Mentioned 10x
"The most popular sizes in a lot of the most popular items are constantly sold out and it’s incredibly frustrating."
Difficulty bypassing the membership screen to buy a single item Mentioned 2x
"It is impossible to bypass the membership screen if wanting to buy a single item and not join."

Common Questions About Fabletics

Answers derived from customer review patterns

Is Fabletics legit and trustworthy?

Fabletics is a legitimate activewear company, but its VIP membership program has raised concerns among some customers. While many appreciate the discounts and deals offered through the program, others find the terms confusing and have experienced unexpected charges. Some reviewers have also reported issues with the website's usability and inventory management. Overall, Fabletics is a real company offering quality products, but potential customers should carefully review the VIP membership terms before signing up.

Based on 45 reviews

Does Fabletics have good customer service?

Customer service experiences with Fabletics appear to be mixed. Some reviewers praise the helpfulness and responsiveness of customer service representatives, particularly when resolving issues with returns or broken discount links. However, other reviewers express frustration with the company's policies and practices, such as the handling of VIP membership cancellations and unexpected charges. While some customers have positive interactions, others find the customer service lacking in transparency and flexibility.

Based on 15 reviews

Is Fabletics worth it for small business?

Whether Fabletics is worth it for small businesses depends on their specific needs and priorities. The company offers a wide range of activewear that could be suitable for employee uniforms or promotional merchandise. The VIP membership program can provide significant discounts, but small business owners should carefully consider the membership terms and potential for unexpected charges. The website usability issues and inventory availability may also be a concern for businesses needing to place bulk orders.

Based on 10 reviews

What is Fabletics' return policy like?

The reviews do not provide specific details about Fabletics' return policy. However, some reviewers mention having successful experiences with returns, noting that customer service promptly issues shipping labels for items that don't fit. It's advisable to check the Fabletics website directly for the most up-to-date information on their return policy, including any time limits or conditions that may apply.

Based on 3 reviews

Why is the Fabletics website so slow and glitchy?

Several reviewers report experiencing slow loading times, glitches, and navigation issues on the Fabletics website. These problems can make it difficult to browse products, add items to the cart, and complete the checkout process. The exact cause of these issues is not clear, but they may be related to the website's design, server capacity, or compatibility with different devices and browsers. Fabletics should address these technical issues to improve the overall customer experience.

Based on 32 reviews

Ready to Try Fabletics?

Save on your first purchase with 5 verified coupon codes.

View Coupons

Looking for Something Different?

Compare Fabletics against 522 similar lifestyle & perks options.

View Alternatives